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Public Services Executive Committee Committee Meeting
January 23, 2008 2:00 PM  
703 Olin Library

Agenda:
  1. Announcements
  2. Report to CAT and the Annex – Scott
  3. Planning PSEC presentation to welcome new librarians – Don
  4. Billing Task Force to present report – Carmen
  5. Usability and User Studies Group charge clarification - Adam

Attendees

 

Don Schnedeker, Pat Court, Marty Kurth, Eli Brown, Scott Wicks, Mary Ochs, Pat Schafer, Kizer Walker, Jean Poland, Xin Li, Kornelia Tancheva, Joanne Leary, Lenora Schneller, Adam Chandler


Minutes:

Announcements

·       Feb 6th meeting has been canceled because of Academic Assembly – Pat

·       Digital Reference Services Committee will come to a future PSEC Meeting to present the assessment of 24/7 Chat and make recommendations for its future - Kornelia

·       Clickers have been purchased. Management will be through 201- Eli

·       Citation Management working group was funded to buy RefShare – Kornelia

·       Reference & Outreach Forum will be about the prototype of the new website and Wikipedia on Feb. 26th – Kornelia

·       Usability and User Studies group got the ok from Lee to use the Kirby room in Uris Library for testing/ClimQual is moving forward – Xin

·       Feb 20th Meeting – tentative agenda

o      Planning for PSEC orientation for new librarians

o      Annex Task Force Charge - Jean, Kizer, Pat

o      U&US Charge – Adam Chandler

o      Faculty Indefinite Loan Report -- Carmen Blankinship

·       March 19th Meeting – PSEC orientation for new librarians

 

New Librarian Presentation

·       Anne requested an orientation program for new librarians

·       Fellows are also wanting more of an orientation to different departments

·       Don Schnedeker is working with a group of 10 new librarians

o      Ana Guimaraes - Assistant Librarian, RMC
Baseema Krkoska - Assistant Librarian, Mann Library
Glen Wiley - Assistant Librarian, LTS Metadata
Joseph Thomas - Sr. Assistant Librarian, Mann Library
Kaila Bussert - Assistant Librarian, CRIO
Kavitha Reddy - Assistant Librarian, Library Administration, Library Fellow
Ken Bolton - Assistant Librarian Hotel Library
Laurent Ferri - Archiv Sr. Assistant, RMC
Randall Miles - Archiv Assistant, ILR
Somaly Kim-Wu - Assistant Librarian, Library Administration, Library Fellow

·       Program every 3-4 weeks

·       PSEC Program

o      Starting at the March 19th PSEC meeting

o      Brief new librarians about committee structure; programs; how to get involved

o      Possibly invite chairs of committees

o      Plan program at Feb. 20th meeting

 

February CAT meeting

·       Scott reported on the discussion at CAT

·       PSEC was asked to draft a task force charge

·       Scott distributed the beginnings of a charge

·       Jean, Kizer, and Pat volunteered to work on a charge for discussion at the February 20th PSEC meeting

 

Consolidated Billing Committee Report

·       Simplify billing procedure for patrons

·       Since the upgrade to voyager some notices went “by the way side”

o      Outstanding bills/lost books were not being uniformly perused

·       Recommendation

o      Clean up old bills – forgive up to the $60,000

o      To get back lost/charged items – sent each unit a list of lost items up to 2007. Staff will look in stacks, and then if they are not found a nicely worded letter can be sent to patrons asking them to search for and return the books.

o      PSEC suggests catching up with people who have lots of overdue books and/or owe lots of money, and forgive bills that are a low dollar amount or low number of books.

o      Set up standardized procedure for all units to avoid this situation again – will com back to PSEC at that point

o      Monthly notices will go to units and items not recovered/paid will go to collections centrally

o      Training set up for units – manual will be on wiki

o      Motivation – the library would look petty and inept pursuing small dollar amounts and sending people to CUC for old bills.

o      Will have to be approved/endorsed by LMT, Jean will take proposal to LMT

 

Usability and User Studies Group Charge

·       This is to follow up on a previous meeting agenda, when Xin presented the revised U&US Committee charge to PSEC. PSEC invited Adam to discuss about the revised charge, report on the Committee’s past year activities, and plan for 2008.

·       Adam reported that U&US has been able to do testing for certain projects, such as the Hotel Library testing; has a suite of useful usability testing information on its wiki, and has a mechanism to schedule testing and pay subjects; U&US now has an infrastructure to do usability studies (laptop, software, space).

·       Revision to the charge does not address the underlying tension; the Committee wants to spread the culture of usability testing, but Adam as chair does not feel he has the authority to assign testing projects to group members, because all of the members have very full plate. The question is who will be doing the testing, the U&US group or the group wanting the study?

·       PSEC feels that the revised charge is unclear. One way to make it clear is to include actionable items if needed. PSEC feels that this matter needs more discussion and will invite Adam Chandler to return to PSEC at its Feb. 20th meeting to continue the discussion.

 

 

Last updated: February 11, 2008