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Public Services Executive Committee Committee Meeting July 14, 2004 12:00 PM --- Agenda: Minutes: WE APOLOGIZE FOR THE SHORTHAND VERSION OF THESE MINUTES
Attendees: Anne Kenney, Pat Schafer, Kathy Chiang, Carmen Blankinship, Eli Brown, Angela Horne, and Zsuzsa Koltay
Guests: Sarah Thomas, Jean Poland, Julie Copenhagen, Jesse Koennecke, Terry Kristensen, Debra Lamb-Deans, and Janet McCue
This year, one of Library Management Team’s priorities is to expand/coordinate Document Delivery services
Goals:
Turnaround Time Variables: 1. priority placed on document delivery 2. time it takes to appear on desktop 3. cost 4. user tolerance of speed and cost Electronic Resources can be accessed in an instant ILL 2.8 days (non-returnables) 4.8 days (returnables) Annex ½ day (non-returnables) 0.4 days (returnables) Library-to-Library Delivery 2.36 days (non-returnables) 3.1 days (returnables) Borrow Direct 3 days RAPID 1 day (24 hours) Staff costs to fill requests: (Pat can send copy of national figures) Olin ILS BorrowDirect/ILL $5.40 Local DocDelivery Annex $3.70 Elec.DocDelivery Pilot $6.75 salary only (+ 1/3 benefits)
-uniformity across sys for services -underlying tech and rat’l -res. Impl. -pros/cons of charging -operation? Centralizing, hybrid? -copyright – sec108 right make copies if not systematic
1:40 new/emerg, DD services Deb Lamb-Deans: Lib to Lib Book Del. 12,000 reg/yr without needing extra expend Carmen/Jesse/Sharon – 14-16,000/yr without increased staff – pressure on shipping Done with call slip – not huge press on sys to continue – Del to offices/mailboxes Prefer – Illiad (fee) To fac. offices: shipping or Access services? Dialogue has begun between shipping and access services Jesse compare this 6 mo with last Grad studs, staff, undergrads, fac # of Lib to lib connections – 10 issue of shipping to dept. intra-campus mail, red runner $8/trip Pilot EDD Jesse & Terry – highlights Infrastructure Illiad backbone Procedures for proc and scanning Billing credit proc card and dept. charge Usage not as high as expected Not aggr. Rollout Article manifest Reco: LMT, PSEC make decisions about what what Use Illiad infr expand to campus Base fee revisit maters/aud Cou service, normal no $ Fee prevents impulsivemess Low fee – some used to free $1 per req. processing unit remaining to scanning unit
My Library – My DD - portal system could have be part of this or own thing all del services Basic cost Scanners – major equipment exp. How many curr a??? All del sys acc. 1 button Microforms – empsl – costs Sarah – Oya – how capture if something being digitized, go ahead and do whole thing and making available – never have to scan again Jesse – rollout to campus – write up prop. – LMT pend dec. by before JULY 31 Fall 2004 Sept 9-12 RAPID coming up, how many new things? Maters (further debate), ugrads Intra charges – proceed?, fee?, suppl cost?, fee disbursement? before proc. Organize and implement chee? Dir Mktg and staff awareness, IRPC, PSEC, Ref handle access services 1 from every unit – check equipment upgrade needs – how pay for upgrades integrate existing services user and staff considerations – Illiad customizations expand pilot stuff to campus unit setup: new equipment library account #s unit training: crossover not needed – 1 on 1, groups EMPSL units 14 units train, 1 mo, org train if prov. Equipment centrally, should recoup centr. No decision made to proc units Stick with 5 existing Illiad units Olin Law Geneva – to be trained Mann Vet – already trained Pat RAPID – borrow direct with copies – BD search individual catalogues - 1 catalogue - compliments BD fast, cost effective, 24 hrs or less online - eff. for users – searches to item level - eliminates staff time invest. - Uses Illiad as interface with common user - More robust consortium regular meetings, minutes, tossed out - Evaluation of RAPID before rec to LMT % of fills (current = Oct. 73%) bring up in phases – ready FALL our users get maters from RAPID concern: impact on lending OKU ARIAL Spring other libraries Mann, Annex Future – open url demand increase RAPID – assist with increase in volume CRL – join RAPID – load ??? control vol
*Tech issues – rec. base on Illiad for all EDD – what take? Drawbacks? Rationalize Pat/Jesse: one button: open url (auto search RAPID) “get it” take to Illiad request form populate request Increase business Once in Illiad, zap it into My Doc Del. Voyager and Illiad ready – very soon send open url date IT support on all of this Need some real programming/customization on our end Billing potential *Public interface/publicity – easy, time it in what mean 1 button? Minimize clicks talk with patrons, What they see as services changing heavily hit screens Gateway/OPAC groups What our functions be? Patron see? What efforts do we subsidize? Sarah – Impact of/on Cievc All to get more out of our collections and increase access to users Load level so not cost ??? to Collection Development? Don’t need to purchase something access elsewhere fee or free – free from Colorado ST. should be free from us – need to state clearly why fee New fac orientation – services public $7-$10 (US) $20-30 (international) fees incr.
Raise ILL fee to $20, more $, decrease volume, more $ coming in. pay for RAPID and attas server Cheaper than photocopying Fee for mediation
Resources – Carmen – if free might not be able to absorb volume other units no absorb Pros/cons passing cost onto user – intelligent use of their time and our system Janet – fee – lazybones way, we don’t have this way merge “get it” Start fee and take away Send around email LMT Hands if fee, modest one EDD, 8 no fee, 1 Minimal remote constituency (annex Geneva) Selling block some free some fee
$4 fee, rollout per Jesse schedule $apport per incr ILL fees September equip – no sig who support across campus? IT? Forward to LMT Sarah terrific, incredible process, better | ||
