Attendees:  Anne Kenney, Katherine Reagan, Pat Court, Kathy Chiang, Pat Schafer, Carmen Blankinship

Guest Speakers:  Terry Kristensen and Jesse Koennecke

Document Delivery

o       Terry Kristensen reviewed the Program Description, Pilot Plan and where it currently stands

·        What is the underlying philosophy of Document Delivery? Core service, or added convenience?

·        Units participating in pilot:  Mann, Vet, Entomology and Geneva

·        Biggest expenditure:  scanners

·        Charging $10 per 50-page delivery is roughly the median rate among peer institutions

·        Cost of unit labor per request ~ $6.85

o       Jesse Koennecke demonstrated a walkthrough of a user’s request

·        ILLiad’s Document Delivery module will be customized (initial login similar to ILLiad)- New request forms will be available once the patron is logged on

·        Initially, patrons can use credit card or Department charge to pay for delivery  (There may be deliveries that are exempt from fees:  Annex, Library-to-Library deliveries, etc.)

·        Fee will go to central account- funds will be distributed to unit, for hub maintenance, and some for administrative support

·        Once a request is submitted, patrons will get a confirmation email (can be used as receipt)

·        On the staff end, all requests sent to Document Delivery module will go through Mann and be distributed to each library during the pilot

·        After the pilot, the five ILLiad hubs will handle routing of requests

o       Article in Manifest is printed and ready to go

o       All agreed that it would be easiest to roll out everyone at once after the pilot

o       Katherine Reagan suggested that they might fold in directives about book conservation to the staff and patrons—any library may reject a request if a book is too brittle to deliver or scan

Action Items

ü      Terry will send the draft of the Document Delivery Survey to Peer Institutions to Kim (kl267) for distribution to PSEC

ü      Terry and Jesse will work with Peter Hirtle to determine how copyright standards should be employed

Revisiting LARIS Report

o       LMT has reviewed the Public Services LARIS Report

o       Sarah Thomas has suggested that PSEC highlight the re-engineering of services

o       PSEC should make the report broader based- understandable to non-library folks

Action Items

ü      Anne will seek permission to extract the public services items out of LMT’s reinvestment list to distribute to PSEC

ü      Pat Schafer will produce small paragraphs on Borrow Direct and Extended Hours—times that we have been able to enhance services merely with internal reallocation

ü      Kathy Chiang will produce a small paragraph on ubiquitous returns and a write up justifying the need for a public services programmer

ü      Anne will ask Howard Raskin, Deb Lamb-Deans, and Susan Currie to study the schedule and requested resources for physical and electronic document delivery in 2004 and add their experience and data

The next PSEC Meeting is scheduled for:  November 12, 2003:  1:30 – 3:00 pm, 702 Olin