Attendees:   Anne Kenney, Katherine Reagan, Pat Court, Kathy Chiang, Pat Schafer, Carmen Blankinship, Angela Horne

Identified Top Five Priorities for Public Services:

1. CUL-wide document delivery, both electronic and physical  (possible cost ~100K)

This is a high priority. Howard, Deb, and Susan are working on the associated costs. There will be a $5 fee to patrons for EDD and departmental deliveries. This item is easy for a non-librarian audience to understand. 

2. Extending hours in some library units  (possible cost ~60K-70K)

This is a high priority.  There might be interest in extending Mann’s weekend hours once the renovation is complete.. Zsuzsa should look at Engineering’s hours- Pat will give her the radar charts from LibQUAL.  This item is easy for a non-librarian audience to understand.

3. Enhancing users “personal control,” allowing them to find what they need on their own by making information easily accessible for independent use; Provide system-wide Web support; Enhance the Library’s ability to make its resources available where they are needed and used, beyond the Library’s physical and virtual space  (possible cost ~ 80K)

This is a high priority.  When taken together, 3, 7, and 10 all speak to the same end:  increasing the user’s ability to get the information they need, when they need it, with little or no assistance.  Concrete examples:  Borrow Direct.  Pat Schafer will try to get some hard comments from Linda that point to this issue.  Need 1 FTE dedicated IT staff for public services enhancements.  Could develop a current employee who can be trained. Find ways to discuss this issue that will make sense to the non-librarian.

4. Information literacy programs for undergraduates  (possible cost ~80K)

This is a high priority.  There could be an Information Literacy Librarian position, or 2 FTE. Vet library has a 1 credit course co-taught by library staff and faculty on information needs. CALS has an information literacy requirement.  Need to identify what the specific colleges require of their students- what curriculum can be determined at the college level?

5. Greater focus on information quality: provide guidance on the relative quality of the information we provide through “normative” metadata and other means   (possible cost ~70K)

This is a high priority. This one desperately needs a layman’s re-write, but is an important item.

Total ~ 400K of reallocated savings

ACTION ITEMS:

ü      Wrap yourself in the user and find ways to express these priorities that all can understand- need “catch phrases”- send any ideas to Anne/PSEC listserv

ü      Find supportive quotes and anecdotal evidence for these priorities- send any ideas to Anne/PSEC listserv

ü      Anne will have a draft ready Monday morning (November 17) and will seek feedback

ü      Anne will get the report to Sarah by Wednesday, November 19

Other business

• Carmen Blankinship announced ASSC’s new email notification sent to patrons before material is due.  Carmen will post the wording of this courtesy notice on the PSEC listserv for review/approval
• There will not be a PSEC meeting on November 25

The next PSEC Meeting is scheduled for: December 10, 2003:  1:30 – 3:00 pm, 702 Olin