Attendees:  Eleanor Brown, Pat Court, Anne Kenney, Zsuzsa Koltay, Xin Li, Oya Rieger, Pat Schafer, Kizer Walker, Scott Wicks

1)      Announcements:

·        For the February Academic Assembly, Anne will be presenting a talk on the future of Public Services

·        The PSEC information on the staff web is outdated and should be changed to a link to the new PSEC website

·        The “What’s New” section on the PSA website (for example, library to office delivery; the next forum) is to be populated by the various PS committees and Jenn Colt-Demaree will provide training to the various Committee liaisons on how to do this

·        Anne hopes to post policies to the Policies section of the PSA website this coming week.  Jenn is going to save the PSA website calendar for the second phase of CommonSpot implementation.

·        Oya announced that the performance of Red Rover wireless is not reliable.  It is a service provided by CIT, but it isn’t updated as often as the hard wire internet. 

·        Oya also talked about clickers, which are used by faculty in classrooms to conduct quick surveys.  The library is being asked to help distribute them.  This semester Olin, ILR, and Engineering are making them available at the circulation desk.

ACTION ITEM:

ü      Invite CIT Manager (Claire) to a future Public Service forum to discuss this and other new technologies

·        Changes to the Library Gateway will be in place by the beginning of classes (January 23)

·        Anne is co-chairing a new committee, the “Working Group on Visual Resources”

o       This committee will examine visual resource use by faculty and graduate students, and will look at closer collaboration between the library and the Knight Visual Resources

·        Welcome Kizer Walker to PSEC!

2)        Reference and Outreach Committee Replacement for Howard Raskin

·        Howard cannot continue on the Reference and Outreach Committee

·        Jim Morris-Knower was suggested as a replacement

ACTION ITEMS:

ü      Re-evaluate what the term length means when Committee membership is revisited in the spring

ü      PSEC recommends Jim as a replacement for Howard

3)      Topics for next Public Service Forum were discussed

·        Collaboration between Public Services and Technical Services

·        This would be a good Fall semester topic (invite CIT to the forum)

·        Eli to bring this topic to the Instruction committee

·        New Technologies for the Classroom

·        See ACTION ITEM in the Announcements section of these minutes

·        Next Generation Gateway

·        This will be the topic of the upcoming Public Service Forum

·        It will be in a debate format

§         1 person will discuss trends (Anne Kenney)

§         1 person will discuss the pros of creating the Next Generation Gateway

§         1 person will discuss the cons of creating the Next Generation Gateway

ACTION ITEMS:

ü      Solicit questions ahead of time so that the speakers can work around the questions

ü      Oya to send URL of the Reference Quarterly article regarding Google to PSEC

ü      Oya to send a copy of ECAR survey to PSEC

4)   Outreach to Faculty and Departments

·        The “CRIO “Partnership Model” for Outreach Initiatives to Academic Departments & Programs” chart was handed out

·        Is there a way to examine how effective our outreach is?

·        Can we build a database to cross CUL?  (some units may keep individual track of outreach activities)

·        Having a CUL wide database would be helpful in finding gaps

·        The information needed includes:

§         What kind of connection the library is making out there

§         A sense of gaps in our outreach programs

§         How we assess the impact of our outreach

ACTION ITEMS:

ü      Pat Schafer to bring this to the Reference and Outreach Committee

o       Is there value in doing a more formalized study?

§         Ask each department “what have we done for you lately?”

§         Make an annual report on points of contact and elements involved

§         What is successful and what is not successful

§         Use input from the Instruction Committee

5)      OCLC “Perceptions of Libraries and Information Resources” report

·        Anne gave a quick synopsis of the Report’s findings

·        Pat Schafer said “the library is a place to learn” (6-3) stuck out for her as a good brand

·        Scott said that patrons seem to get lost in databases (the middle ground)

·        Oya described the 80/20 rule

§         20% of patrons are looking for good quality information

§         80% of patrons are looking for worthwhile information

·        Which market then do we go for (the 80% or the 20%)? 

6)      Zsuzsa discussed the work of the Resource Discovery System (ReDS) working group, which is looking to replace Encompass

·        ReDS is going to look at and evaluate different metadata search packages, and assemble a report to send to LMT by April 1^st (if they don’t have a full report in place, they will at least send a progress report)

·        Zsuzsa wanted to see what PSEC’s wishes were for the metasearch fairy

o       Linking between “find” and “get” has to be clearer (have a link resolver)

o       Limit the databases the patrons are looking at (will help limit confusion)

o       Put a search box on the department webpage that narrows database options

7)      Undergraduate Student Handbook edits

ACTION ITEMS:

ü      Tiffany will send out copies to Howard Raskin, Ida Martinez, and Beth Katzoff for edits

ü      Edits due to Ann Brewer by January 31^st