Public Services Executive Committee Minutes:  January 25, 2006; 2:00 – 3:30pm; 703 Olin Library

Attendees:  Eleanor Brown, Anne Kenney, Zsuzsa Koltay, Xin Li, Oya Rieger, Pat Schafer, Kizer Walker, Scott Wicks

1)      Announcements:

·        Anne reported on the LMT meeting from the morning

·        Scott announced that WebBridge should be in place by spring break.

·        Anne reported that the Find Image Resources is up and that she has received some positive feedback about it.  The LUNA-l listserv is also receiving messages, which are being compiled.

·        Oya suggested reading the article “Changing a Cultural Icon” in the Jan/Feb 2006 edition of “Educause” (http://www.educause.edu/ir/library/pdf/erm0610.pdf)

2)      Charge and Membership for the Gateway Committee

·        This topic will be postponed until after the next Public Services forum.

3)      The 2 day Usability Workshop will be held on February 21^st.  Linda Bryan is sending out invitations for it.  It will be funded jointly by Library Human Resources, DLIT, IRIS, and LTS.

·        There is no central public service budget that helps with PSEC established initiatives.

ACTION ITEMS:

ü      Xin will look into how much money has been spent towards public service activities.  A report will be compiled for Lee Cartmill showing how public services are using money (and where in the system the money is coming from).

ü      PSEC liaisons should talk with their committees about how much they estimate future expenses to be (large workshops, food budget for forums, etc.).

4)      Review of 3 charges of sub-groups of Reference and Outreach Committee

ACTION ITEMS:

ü      Pat Schafer should let the Reference and Outreach committee know that for the charge for the Digital Reference Services SubCommittee, other technologies to include under “will explore emerging technologies such as…” are RSS feeds, Instant Messenger, and Blogs.  These do not have to be added to the charges, but should be discussed in future meetings.

ü      The Reference and Outreach committee will be having two meetings a month (one committee meeting and one forum meeting).

5)      Discussion on Reference Statistics

·        Purposes for doing Reference Statistics

o       To have something to report to ARL

o       To discover the benefit of face time versus creating digital information

o       To discover any trends (who is coming in to use the library, when are they coming in to use the library)

o       To help with resource allocation

·        Sampling is less labor intensive (which means the questions can become more nuanced)

·        Categories to include on a uniform (across all libraries) sampling sheet

o       Mode of contact with librarian (email, person, etc.)

o       Amount of time per transaction (minutes per question, for example)

o       Who the customer is (undergrad, graduate, faculty, staff)

o       Whether the question is a technical based question (net-print isn’t working, the copier is jammed, etc.)

ACTION ITEMS:

ü      Pat S. should take this to the Reference and Outreach Committee

§         PSEC commends R&O for the job they have done so far

§         Does the R&O committee recommend we got to a “uniform” sampling system?  If so, on what basis (what is doable)?

§         Establish a uniform sampling sheet (including the categories listed above)

§         Establish a task force with a representative from each of the organizational entities