Joint Public Services Executive Committee (PSEC)/ Library Technical Services Senior Management Team (LTS SMT) Meeting

Attendees: David Banush, Eleanor Brown, Karen Calhoun, Kathy Chiang, Bill Kara, Anne Kenney, Anna Korhonen, Marty Kurth, Jim LeBlanc (Facilitator), Oya Rieger, Pat Schafer, Kizer Walker, Scott Wicks

Communication between PSEC and SMT:

· Suggestions for improvements:

• Jointly develop priorities, especially around public service and technical service functions
• Improve awareness of each others work

· General areas of concern for LTS SMT

• Projects that improve the user's experience
• Stewardship and doing more with less
• Staff development

· There are three areas of communication that should be focused on:

• Process

-How do we do strategic planning? How do we reinforce strategic planning?

-There is interest in bottom-up planning (as opposed to top-down planning)

-Energy should be harvested from the middle level (LMT-“middle level”-Executive Committees-Project Coordinators)

-Priorities from individual groups could come at the same time, and could be reviewed to find joint interests between the groups

-Make the tone positive—discuss what can be done, not what is being done wrong

• Policy

-Present new initiatives and policies so that all staff will be aware of and understand them, even if we only achieve a 'begrudging understanding'.

• Services

-Make an internal “Ask a Librarian”

-If questions are not answered in a satisfactory manner, they should be brought back to an executive committee for consideration as a priority

-On the LTS contact list, Jim LeBlanc will put a link to LibGateway-L for people who have questions but aren’t sure who to contact

· Retreat ideas:

• ½ day retreat featuring topics that will be important in the upcoming year

-Next Generation Gateway

-E-reserves

-Future of the catalog for Cornell

-Catalyst-document delivery

-Results from the LibQUAL survey Energy built up by the Rochester Workshop

• Have joint committee retreats in place of 2 individual retreats

-What will happen to the smaller units that aren’t invited?  At a retreat, ideas are generated and others are represented; after the retreat, a list of initiatives/ideas are presented for input from those who had not attended the retreat

• Invite ITech, CDExec, SMT, and PSEC to a full day retreat

-Have a full session where 6 questions are figured out

-Have breakout sessions to discuss the questions

-Come back together to discuss action items

• Library Administration is in the process of reviewing the Priority Teams’ work and will make a statement soon; executive committees should consider collaboration after this statement comes out
• Have an experimental retreat ½ day retreat with PSEC and SMT

-Based on LibQUAL survey results

-What does LibQUAL tell us?

-What are the intersections between PSEC and SMT

-How can we collaboratively respond (prioritize)?

-What are the major issues that are still coming out of the LibQUAL results (what has been fixed, what hasn’t been fixed)?

-Make it a ½ day retreat in late July, early August

-Strategic planning to take place after the Council of Librarians meeting on June 7th

-Karen Calhoun and Anne Kenney with have an initial conversation and delegations