1. Announcements
2. PSEC Social Planning
3. Membership of subcommittees
4. Reference blog text feedback
5. iTunesU

Attendees: Kizer Walker, Pat Shafer, Xin Li, Eleanor Brown, Kathy Chiang, Kornelia Tancheva, Scott Wicks, Marty Kurth, Jean Poland

1. Announcements

• Get-it-team will present a report to LMT later this week on current activities. Jean reviewed several policy issues the team is addressing. Because decisions about the policy issues will involve staffing and other public services resources and activities Jesse Koennecke, Get It! Chair, and Jean will discuss resulting recommendations at an upcoming PSEC meeting.

2. PSEC All Committee Social for Continuing, Incoming & Outgoing Members

• Details reviewed
• Rachel will send list of invitees to PSEC for review

3. Membership of Subcommittees

• Reference and Outreach has a subcommittee called Documentation Committee

-Loosing Camille Andrews
-Needs new member
-Who recruits new members?

• PSEC decided that the subcommittees are empowered to pick someone with the correct skill set on their own.

4. Reference Blog Text Feedback

• Ask a Librarian Email

-PSEC feels that the section that says ?Yes! Consider posting?? should be changed to ?Yes! I agree??

• Digital Reference Services Working Group proposal for assessment of Question Point

• Concerns

-Quantity vs. Quality vs Impact. It is important to distinguish between quality of service assessment and qualitative data. Also, how do we measure the impact of the service, not just patron satisfaction? For instance, can we measure the impact of the service by asking a follow-up question two weeks after the interaction that would measure the long-term impact not just the satisfaction or is this an approach that is more suited to a more mature service?
-Added costs, including staff time to resolve logistics, scheduling, etc. The proposal contains a section on this.
-Will eventually need cost data. How much does it cost to answer a chat cooperative question? What will such data tell us? Do we have comparable numbers for other forms of reference? For other library functional areas, (e.g. what does a book that does not circulate for x number of years)?
-The survey will popup every time the service is used. is this problematic from a usability perspective?
-How many reoccurring customers are we getting? Is this messing up the data?
-How many are Cornell people vs. outsiders? The software allows for answering these questions easily.
-False positives

• Best practices handout

-For quality control
-Of interest to Xin and her department

• Survey

-After the survey what was the reaction value vs. attitude? What was the reaction later on?
-How long should you wait to do survey?
-One semester of data will have to work
-Should maybe sample the second semester

• PSEC decided to leave the program the way it is and collect as much data as possible during the fall semester

5. iTunesU

• Questions for Peter Hirtle

-PSEC understands that this is just a new distribution channel.
-Does iTunesU limit the places you can post your podcast?
-Who will be in charge of preservation?
-Library has no responsibility to archive if iTunes is gone?
-Will there be metadata?
-Will there be a back up for iTunes?
-What/who defines "educational content"?
-Who posts/accesses?
-What gets Cornell branding?